TERMS & CONDITIONS
Thank you for visiting www.dance-essentials.co.uk These general terms and conditions are applicable on all purchases on this website.
Purchasing of products on this website is subject to all applicable laws and regulations and to these Terms and Conditions. You accept, without limitation or qualification, these Terms and Conditions, which form a legally binding agreement between you and, Dance Essentials Ltd when the first of the following occurs: (a) you order goods through this website; (b) you pay for the ordered goods; (c) you have received delivery of the whole or any part of the ordered goods; or (d) you have otherwise assented to these Terms and Conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian. In addition, you must be at least 18 years of age to make a purchase on this Website.
Customer satisfaction is very important to us and our service is our number one priority. We believe our Returns Policy is fair and open. However, there are some stipulations we make in the interests of hygiene.
In the unlikely event of your goods arriving in a damaged or faulty condition as a result of a manufacturing fault, we will replace your goods or issue a refund if you prefer(within 7 days of receipt).
We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, Please note; all tights, foundation garments, printed merchandise and sale items are considered final sales and as such are non-returnable and we regret we cannot accept any returns on make-up, we can replace damaged packaging on make-up items.
If the goods were ordered incorrectly or unwanted, we can only accept them back for refund in brand new condition and within 14 working days from our shipment date to you this will be minus the original shipping cost.
For an exchange returns should be received by us (or requested by you) within 14 working days from the date your order was shipped and include the original unopened packaging, we recommend that you use a registered postal service to return your item. We will not be held liable for the cost of return or lost parcels, nor can not deal with items not returned to us. Shipping charges will be applied to your replacement order as per normal rates, However – if the replacement is a result of our error – there will be NO shipping charges applied and we will refund return post to you in full.
Please ensure you enclose a copy of your original INVOICE, and a NOTE telling us your requirements, in the package with your return. If this is not done - we can't handle your return !
Online Prices. The prices of items online may differ from the ones in store.
Feedback and Complaints:In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 0161 337 300 (Ext 3) or email firstname.lastname@example.org We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
If you have any questions at all our store is open Mon-Fri 9am-8.30pm, Sat - Sun 9.00-4.00pm
We always welcome feedback from our customers and are continually looking at ways to improve our service.