Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you use Onluck. We take your privacy seriously and aim to be clear about the types of data we hold, why we hold it and how you can exercise your rights. This page applies to users based in the United Kingdom and other jurisdictions where we operate.
Types of data we collect
We collect several categories of information to provide and improve our services, to meet legal and safety obligations, and to protect accounts. Collection may occur when you register, verify your identity, make deposits or withdrawals, play games, or contact customer support.
Personal data
Personal data includes name, date of birth, residential address, email address, phone number and government-issued ID where verification is required. We also collect account credentials and any details you provide when contacting support.
Technical data
Technical data covers device information, IP addresses, browser type and version, operating system, device identifiers, and connection data. We also log activity such as pages visited, games played and session times to maintain service performance and security.
Transactional data
Transactional data includes payment and billing details, deposit and withdrawal history, bet and play history, and any records needed for fraud prevention, anti-money laundering checks and regulatory compliance.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations, resolve disputes and respond to support queries. We also analyse anonymised or aggregated data to improve the website, services and game offerings. We do not sell personal data to third parties for marketing.
Data protection practices
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss or alteration. This includes encryption in transit, access controls, secure hosting and regular security reviews. Only authorised staff and service providers may access personal data when necessary for their role.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, analyse site usage and deliver personalised content. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Some features may not function correctly if cookies are disabled.
User rights
You have rights to access, correct, restrict processing of or request deletion of your personal data, subject to legal and regulatory retention requirements. You may also object to certain processing and request data portability where applicable. We will respond to legitimate requests in line with applicable law.
Access, correction and deletion
To access, update or delete your data, log in to your account and use the account settings where available, or contact us at [email protected]. We may require identity verification before fulfilling requests to protect your account and comply with legal obligations.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services, analytics providers and other trusted partners who process data on our behalf. We may also disclose information where required by law or to protect legal rights and safety.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will publish the revised policy on our site and, where appropriate, notify account holders of material changes. The date of the latest update will appear on the policy page.